What are your procedures on waiting time and how much is the waiting time charge?
Our grace period is defined as fifteen (15) minutes beyond the scheduled pick up time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments.
Any schedule changes/delays made within two (2) hours of the scheduled pick-up time will result in wait time charges starting sat the scheduled pick-up time.
GROB is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a c commercial airline.
GROB does not monitor private flights, therefore, wait time will be charged a incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.
GROB does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.
Should I tip my chauffeur?
Yes, if the client is pleased with the service they received. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.
What is the method of payment that King accepts?
A credit card is required at the time of booking reservations. We accept (Visa, MasterCard, AMEX and Discover).
When will my credit card be charged?
A pre-authorization of your card is done 48 hours in advance of your pickup time. GROB Limousine will charge your card after the reservation has been completed within 24 to 48 hours.
How can I obtain a receipt for my charges?
We can provide receipts for charges following service in the form of email or fax. If you have a profile or account set up with us, for your convenience we can automate this process and send a receipt automatically by email when the final charges have been billed. If you have not received your receipt in a timely manner, contact any of our reservation agents and they will email you a receipt while you are on the phone. You may also request a receipt via email at [email protected].
Do you offer corporate or personal Open Accounts?
Yes we do. Contact our Sales Department to request an application. 610-265-3050 x 7205
How do I make a reservation?
Reservations can be made with us from a variety of options. We accept reservations via phone, email, fax, through our website or through our mobile app.
How far in advance should I make my reservation?
This does vary based on the time of year. Sedan reservations should be called in within 24 hours of the pickup date. We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.
What comes in a limousine or luxury bus in the way of drinks, food, etc.?
Our limousine and luxury buses are prepared with ice, bottled water, sodas, individual snacks and cups. Alcohol is not provided. Alcoholic beverages are permitted as long as every passenger riding in the vehicle is over the age of 21.
Can we bring coolers on any of GROB’s vehicles?
Yes you can. However, there are no kegs or party-balls allowed.
What is a cleaning deposit and is this deposit refundable?
King may require the customer to provide a damage deposit of $250.00 “upfront” for potential mishaps. These deposits are required when alcohol will be consumed inside the vehicle during limo celebrations, party buses, and bachelor & bachelorette parties. Cleaning deposits will be refunded “only after” the vehicle has returned to King’s garage and has been fully inspected.
Is smoking allowed in the vehicles?
No. All of GROB’s vehicles are NON-SMOKING.
I am traveling with an infant. Are there car seats available?
Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, GROB has a limited amount of car seats or booster seats available. Check with your reservation agent at the time of booking for availability. There is a $10.00 charge per seat request.
Do you offer charter minibuses or motor coaches?
Yes we do. We have one of the largest fleets of minibuses in the Tri-State area. Motor Coaches are also available for groups larger than 29 passengers. Contact your reservation agent for pricing and availability.
Can I request a particular driver?
Yes. Contact your reservation agent to assure you have a profile and ask that they assign certain drivers that you prefer if they are available.
Can I visit GROB’s office in person to see vehicles and make a reservation?
Yes, and we encourage you to do so. Contact our Sales department to schedule a time for one of our staff to show you our fleet.